It’s a Traveler’s Nightmare: Showing up to Board a Flight that “Doesn’t Exist.”

It’s a traveler’s nightmare: Showing up to board a flight that “doesn’t exist.”

That’s what travel writer Erin Levi, 35, experienced after purchasing a $179 one-way flight to Paris with Level airlines for a friend’s wedding a few weeks ago, she told ABC News.

After arriving at Newark Liberty International Airport in New Jersey on Sept. 9, she couldn’t find her gate even though she had checked into her flight on the company’s website hours earlier.

After speaking with an agent for OpenSkies, an airline operated by British Airways, she found out what was wrong. Level’s Newark to Paris service had been delayed until Sept. 18. Levi says she wasn’t notified and the information did not appear on the company’s website.

“I’ve traveled to over 40 countries – even on a handwritten ticket to Uzbekistan – and this has never happened before,” Levi said, adding she had to purchase a last-minute seat with WOW  airlines for $319.98.

Other Level customers told ABC they also never received emails saying their flights had been canceled. Others reported being handed a sheet of paper noting the cancellation at the airport.

Level is a low-cost unit started by IAG (International Airlines Group), which is the parent company of British Airways and Iberia.

In a statement to ABC, Level airlines’ communications and marketing manager Hugo Trac said passengers affected by the delay were alerted via email, but apologized for any inconveniences.

The airline is also offering full refunds and re-bookings for alternate  dates.

To its credit, Level has been forthright about its recent mistakes.

PHOTO: A letter distributed at Newark Airport for Level Airlines customers to notify them that their flights were cancelled. The airline moved its inaugural Newark to Paris service launch date from Sept. 4 to Sept. 18, 2018.
Level Airlines
A letter distributed at Newark Airport for Level Airlines customers to notify them that their flights were cancelled. The airline moved its inaugural Newark to Paris service launch date from Sept. 4 to Sept. 18, 2018.

PHOTO: Erin Levis flight confirmation for her Sept. 9, 2018 trip to Paris from Newark. Despite the low cost airlines confirmation, the carrier had delayed its Newark to Paris service to Sept. 18.
Level Airlines
Erin Levi’s flight confirmation for her Sept. 9, 2018 trip to Paris from Newark. Despite the low cost airline’s confirmation, the carrier had delayed its Newark to Paris service to Sept. 18.

Other passengers have united on social media, too. Passengers from canceled flights on Level’s Montreal to Paris route have been extremely active and formed two Facebook groups: LEVEL vol annulé du 06/08 [Level canceled flights of June 8], which has more than a hundred members, and Level vol annulé 16 juillet 2018 [Level canceled flights July 16], which has nearly 200 members.

PHOTO: A letter distributed to Level Airlines customers at Montreal-Pierre Elliott Trudeau International Airport, announcing that its Aug. 8 flight to Paris was cancelled.Level Airlines
A letter distributed to Level Airlines customers at Montreal-Pierre Elliott Trudeau International Airport, announcing that its Aug. 8 flight to Paris was cancelled.

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