Britain’s most unpopular train station revealed

Glasgow Queen Street is Britain’s most unpopular railway station, new figures show.

Only 58% of passengers say they are “satisfied” with the city centre terminal, according to Transport Focus data obtained by the Press Association.

The second worst score was given for the station serving Gatwick Airport (66%), followed by Oxford (67%) and Clapham Junction (69%).

Also among the bottom 10 were London Victoria (72%), Hull (73%) and Cardiff Central (75%).

The top four stations have all undergone major refurbishments in recent years – London King’s Cross (96%), London St Pancras (95%), Birmingham New Street (92%) and Reading (92%).

Transport Focus chief executive Anthony Smith said: “While Glasgow Queen Street is being redeveloped it’s vital that the ScotRail Alliance continues to talk to passengers about the improvements and makes sure staff are on hand to help.

“Investment in stations can improve passengers’ satisfaction when targeted at features which make a difference to their experience.

“Passengers’ top priorities for stations include arrival time information, waiting rooms and the overall look and feel of the station.”

A spokesman for the Rail Delivery Group, which represents the rail industry, said: “As part of the partnership railway’s long-term plan, and to deliver on our commitment to boost local communities, we’re investing to improve 178 small and medium-sized stations right across the country.”


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