Air New Zealand passenger pays $1000 after booking error

A frequent flyer is warning others to be careful when making bookings online, after he paid an extra $1000 for flights due to a simple mistake.

The Auckland man was booking a trip for a colleague to New York, and he noted down Mike instead of Michael – which was the man’s name on his passport.

When he contacted Air New Zealand he was told he couldn’t change the name because one leg of the flight was on United Airlines, NZME reports.

”I was informed even if I have made a typo spelling Micheal instead of Michael, it would not be able to be changed. I asked whether it was possible to cancel the United flights and rebook them under the correct spelling and keep the Air NZ flights,” the anonymous man told NZME.

So he was forced to cancel the ticket and repurchase the flights, which cost $1000 more because a sale had ended.

Air New Zealand waived the $300 cancellation fee for the man, and explained that spelling mistakes on bookings that only involve its services can be changed free of charge.

”We are unable to make name changes on tickets that involve international travel on another carrier. In this case, the ticket needs to be cancelled a new one issued,” an Air New Zealand spokesperson told NZME.


One thought on “Air New Zealand passenger pays $1000 after booking error

  1. I had a similar issue when booking tickets for my family. When it was time to enter the names of everyone on the flight, after entering the email address. The name of one of the passengers was auto filled by the browser and so I had a ticket for someone who was not even suppose to fly.

    I too was told they could do nothing, so I had to re-book a new ticket and ended up losing the other value of the original ticket.

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